Picklive will do its best to resolve any complaints. If you have a complaint or a dispute, please email firstname.lastname@example.org. We will attempt to respond to all emails within 24 hours during Helpdesk hours. The Helpdesk is open 9:30am to 5:30pm. Any complaints should be submitted within 30 (thirty) days of when the event in question took place. Picklive declines all responsibility for any claims received after this time.
If you have a Picklive account, please include your team name in all correspondence.
Your complaint will be allocated with a reference number for ease of reference.
Picklive will attempt to satisfactorily resolve all betting and gaming disputes. Picklive is a member of the Independent Betting Adjudication Service (IBAS) and is committed to legal, fair and responsible betting. If you believe Picklive has not achieved this, you can approach IBAS.
For more information on IBAS policies and codes of practice, visit IBAS. Any decision made by IBAS will be final for both parties.
As a member of IBAS we reserve the right to withhold payment on any event that comes under its investigation for corrupt activity.
In relation to all complaints or disputes, we reserve the right to record all telephone and e-mail communications with you and any other person.